We accept both scheduled and same-day requests. For recurring transports (like dialysis), we set up standing appointments.
Can I request a specific time?
Yes. We schedule to your requested pickup time and confirm ETA.
What information do I need to provide?
Patient name, pickup/dropoff addresses, date/time, level of care needed, any special requirements (oxygen, wheelchair type, bariatric).
Services
What types of transport do you offer?
NEMT (wheelchair, stretcher), BLS ambulance, and SCT/CCT. Everything from routine rides to ventilator-dependent critical care.
What's the difference between NEMT and ambulance transport?
NEMT is for patients who don't need medical monitoring during transport. Ambulance transport (BLS/SCT/CCT) is for patients requiring EMT or RN-level clinical care en route.
Do you provide dialysis transportation?
Yes. We offer scheduled, recurring dialysis transport with consistent crews and a 0% no-show commitment.
Do you handle bariatric patients?
Yes. We have bariatric-rated stretchers (700+ lb capacity) and trained crews.
Coverage & Availability
What areas do you serve?
Los Angeles County, Orange County, and Kern County. NEMT is available in all three; BLS and SCT/CCT ambulance in LA and Orange Counties.
Are you available 24/7?
Yes. Our dispatch center operates 24/7/365.
Do you do long-distance transports?
Yes. We handle extended transfers across California and to neighboring states.
Insurance & Billing
Do you accept insurance?
Yes. We accept Medi-Cal, Medicare, and most commercial insurance plans.
How does billing work for facilities?
We offer direct facility billing with net-30 terms. Contact us to set up a facility account.
What if my transport isn't covered by insurance?
We offer private-pay options. Contact our billing team for a quote.
About Our Crews
Are your crews employed or contracted?
All crews are employed by West Coast Ambulance — not gig drivers or contractors.
What certifications do your crews have?
NEMT: First Aid/CPR, wheelchair securement. Ambulance: EMT, RN, RT certifications. All crews are background checked and drug tested.
Do you have clinical oversight?
Yes. A Medical Director oversees all clinical protocols and operations.
Still Have Questions?
Our team is available around the clock. Reach out by phone or email and we'll get you the answers you need.
